Privacy Policy

Privacy Policy

Last updated: October 27, 2025

This Privacy Policy describes how HVACExpressParts ("HVAC Express Parts," "we," "us," or "our") collects, uses, and discloses your personal information when you visit, shop, or otherwise interact with https://hvacexpressparts.com (the "Site"). By using our services, you agree to this Privacy Policy. If you do not agree, please do not use our services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised "Last updated" date. Material changes may be communicated by additional notice (e.g., banner or email).

Information We Collect

We collect personal information from the following sources:

1) Directly from You

• Contact details: name, billing/shipping address, phone number, email.
• Order & account details: items purchased, order history, payment confirmation, account credentials (if you create an account).
• Communications: messages sent via email, forms, chat, or phone to our support/sales.

2) Automatically (Cookies & Similar Technologies)

• Usage & device data: IP address, device/browser type, pages visited, time stamps, referral URLs, general location.
• Cookies & pixels: used for core site functions, analytics, and (where applicable) ad personalization/measurement.

3) From Third Parties

• Ecommerce & hosting providers (e.g., our store platform/hosting).
• Payment processors (payment status/confirmation; we do not store full card numbers).
• Shipping, IT, analytics, and advertising partners to operate and improve the Site.

How We Use Your Information

• Order processing & fulfillment: to process payments, arrange shipping, provide invoices/order confirmations, and deliver products/services.
• Customer support: to respond to inquiries, returns, and warranty or RMA requests.
• Communications: to send transactional messages (order status, delivery updates) and—where permitted—marketing messages.
• Optimization & analytics: to improve our Site, products, and user experience.
• Security & fraud prevention: to protect our business and users, and comply with legal obligations.

SMS Messaging & Consent

If you opt in to receive SMS from HVACExpressParts, we may send order updates, delivery notifications, and promotional offers. Message frequency may vary. Message and data rates may apply. You can opt out at any time by replying STOP. SMS consent is not shared with third parties for their marketing.

Cookies & Tracking Technologies

We use cookies, pixels, and similar technologies to enable essential site features, remember your preferences, perform analytics, and (where applicable) support advertising/retargeting. You can control cookies via your browser settings and, where provided, our on-site cookie controls. Disabling certain cookies may impact site functionality (e.g., cart, checkout).

Sharing of Personal Information

We may share personal information with:

• Service providers (e.g., hosting, payment processing, shipping, customer support, analytics) under contracts that restrict use to providing services to us.
• Business partners/platforms we use to run our store and related services.
• Legal & compliance recipients where required by law, regulation, subpoena, or to protect rights and safety.
• Corporate transactions: in connection with a merger, acquisition, asset sale, or similar event, subject to applicable law.

We do not sell personal information for money. We do not share personal information with third parties for their direct marketing without your consent.

Your Rights & Choices

Depending on your location, you may have the right to:

• Access the personal information we hold about you.
• Correct inaccurate or incomplete information.
• Delete certain information, subject to legal exceptions.
• Opt out of certain data sharing or targeted advertising.
• Withdraw consent where processing is based on consent.
• Manage communications: unsubscribe from marketing emails via the link in the message; opt out of SMS by replying STOP.

To exercise your rights, contact us at sales@hvacexpressparts.com or use our contact page: hvacexpressparts.com/pages/contact. We may need to verify your identity before responding.

California Privacy Notice (CPRA/CCPA)

If you are a California resident, you have additional rights under the CPRA/CCPA, including the rights to know, correct, delete, and to limit use/disclosure of sensitive personal information (if applicable), and to opt out of "sharing" for cross-context behavioral advertising.

• Do Not Sell or Share: We do not sell personal information for money. To request an opt-out of any "sharing" for advertising purposes, contact us at sales@hvacexpressparts.com or via our contact page above.
• Authorized agents: If you use an agent, we may require proof of authorization and verification of your identity.
• Non-discrimination: We will not discriminate against you for exercising your privacy rights.

Data Retention

We retain personal information for as long as necessary to fulfill the purposes outlined in this Policy (e.g., to complete orders, comply with legal/accounting obligations, resolve disputes), unless a longer retention period is required or permitted by law.

Security

We implement reasonable technical and organizational measures designed to protect personal information. However, no method of transmission over the Internet or method of electronic storage is 100% secure.

International Users

If you access the Site from outside the United States, your information may be processed in the U.S. and other countries with different data protection laws than your country of residence.

Children's Privacy

Our services are not intended for children under 16. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us to request deletion.

Contact Us

HVACExpressParts
Email: sales@hvacexpressparts.com
Contact Page: hvacexpressparts.com/pages/contact